And, throughout the resort, guards are standing around to make sure no one is there that shouldn't be.they check to make sure you're actually a guest by checking your room key. To even get into the resort, you have to pass through a security gate to prove that your a guest or give names of the guests your picking up/dropping off. For instance, he picked up my laundry from our room (instead of the maids) to make sure that it got done in time for me to wear the stuff the next night, and he picked it up and delivered to it me when it was done! And, if we had any questions about the restaurant menus, he went around to them all, took pictures of the menus, and sent them to us!!! Not enough words in the world can express how thankful we are to him for making our honeymoon the best ever!!! All of the staff we met at Secrets were amazing.they always had a smile on their face and gave us the best service ever!!! We became friends with a lot of them very fast! And, as for safety, you're definitely in good hands at Secrets Royal Beach. He answered all our questions and made sure we had the best time ever, without a worry in the world. And, the rooms either had a partial ocean view (that's what we had) or a total ocean view, so you're guaranteed a gorgeous view!!! Oh, and don't let me forget the fact that with the preferred club you get your own butler!!! Our butler was Tony Montero, and he was the best butler ever!!! He was the nicest, most helpful person there. Also, the Preferred Club had a private lounge area, private pool with swim-up bar, and private beach area. This package included: a romantic dinner on the beach, 25min massage and 25min facial, turn-down service every night, and a romantic bubble bath with champagne and fruit-tray one night. And, after staying there, I definitely agree!!! We chose to upgrade to the Preferred Club so that we could get our honeymoon package. I have coworkers who have stayed at this resort, and they said we had nothing to worry about because its the safest, cleanest,and most well-kept up resort in Punta Cana. My husband and I stayed here for 10 days for our honeymoon, despite all the media hype about how unsafe Punta Cana was. Overall, the experience was excellent and we would definitely come back. Pools were clean, but unfortunately we were unable to enjoy beach because of terrible seaweed at this time, which was no fault of resort, however, the resort beach area was fine. All restaurants on both Secrets and Now were fabulous, with exception of the Mexican restaurant on Now, which we thought was the worst in terms of food. One particular employee, Alejandro (superman), was unbelievable, just so personable and excellent at his job. All food service staff provided excellent service and demeanor. Overall, the service provided by other staff was exceptional. These two guys are perfect at what they do. These guys made our experience perfect! They kept in contact by phone or app., made dinner reservations every night, made daily personal contact, arranged extras in our room, just complete personal service. Benjamin was the butler for the third couple. Marcelo was the primary butler for us and one other couple. We were so impressed as well as our family then arrive a few days after us not one negative thing to say. This was the most stressful free wedding and honeymoon for us definitely will be going back next year. Our Wedding planner was amazing From the moment that we started communicating via email back in the fall until we arrive on the island. We were blown away with the service that was given to us from the moment that we arrived to the preferred club at Secrets Royal. Argenis was our butler that was assigned to us, very attentive and put our needs as his priority. Massi and Katelyn were the best concierge staff one can ever ask for. Jeffrey, Jamerys, Santo and Juan were the pool staff that were outstanding when providing customer Service. He was our favorite one, he goes the by name of Uribe. The chefs that they have at one of the restaurants are amazing. The service staff goes over and beyond to make sure that their guests feel comfortable like home.
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